Our Booking Conditions
Summit Retreats Ltd act as an agent between the client and the operator/ owner of the chalets represented on this website (www.summitretreats.com). As an agent, Summit Retreats Ltd will help clients choose their ideal chalet based on the information gained from the operator/ owner of the properties.
These Booking Conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Summit Retreats. (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the confirmation invoice and all persons on whose behalf a booking is made.
We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any provider(s) of arrangements or other person(s) or party(ies) connected with any arrangements. For all bookings, your contract will be with the provider of the arrangements (‘The provider(s)’). The terms and conditions of the provider(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the provider’s liability to you. Copies of these conditions are available on request from us.
1. BOOKING AND PAYMENT
In order to confirm your chosen arrangements, you must pay a deposit as required by the provider of the arrangements in question (or full payment if within the given time as required by the provider). You must also pay all applicable insurance premiums, booking fees and credit/debit charges. Your booking is confirmed and a contract between you and the provider(s) of the arrangements in question will exist when the appropriate payment has been made and either the provider issues its confirmation (which we will send to you as soon as we receive it); or we issue an invoice on behalf the provider concerned. In each case we will send you (by email) a payment receipt for all monies you pay to us.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. You must ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the provider who may cancel your booking and charge the cancellation fees set out in their booking conditions. In this event we will also charge you an administration fee.
Except where otherwise advised or stated in the booking conditions of the provider concerned, all monies you pay to us for arrangements will be held on behalf of the provider(s) concerned.
As prices are fixed by the relevant provider and are subject to change, we reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices and other website information.
We endeavour to ensure that all the information and prices we advertise are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details. You must therefore check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
A small tourist tax may be payable directly to the provider in resort.
Exclusive offers, price reductions or value added inclusions cannot be used in conjunction with any other offer or discount (unless otherwise stated), are subject to availability and may change or be withdrawn at any time without notice. Such offers will be confirmed in writing at the time of booking and cannot be applied to bookings made previously. Any offers such as lift pass or free group places have to be confirmed at time of booking. These offers cannot be applied following a booking.
You are strongly recommended to take out personal travel insurance for all members of your party. Some providers will require that you do so. We can recommend a policy but it is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Insurance should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness. Please read your policy details on receipt and ensure that you take them with you on holiday.
4. SPECIAL REQUESTS
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will endeavour to pass on all such requests to the provider; however we cannot guarantee that they will be met and we will have no liability to you if they are not.
5. CHANGES AND CANCELLATIONS BY YOU
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect from the day we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the provider of your arrangements. The provider may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition we may ask you to pay an administration fee of £25 per person for any amendments. You will be notified of the exact charges at the time of amendment or cancellation and it is recommended that you contact us prior to amendment or cancellation in order to confirm the charges applicable.
6. CHANGES AND CANCELLATIONS BY THE PROVIDER
We will inform you as soon as reasonably possible if the provider needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the provider in relation to any alternative arrangements offered by the provider, but we will have no further liability to you.
7. OUR RESPONSIBILITY FOR YOUR BOOKING
Your contract is with the provider and its booking conditions will apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Except where otherwise expressly stated, we cannot accept liability or pay compensation where the performance of our obligations to you are affected or prevented as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which either ourselves or the provider of the service in question could not forsee or avoid, even with due care and consideration. Such events include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control
8. VISA, PASSPORT AND HEALTH REQUIREMENTS
a) Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
b) EU Nationals are advised to hold a full passport valid for the duration of the holiday and for at least six months after the journey home. Please note that all children including infants require their own passports. Neither vaccinations nor visas are currently required to enter either France, Switzerland, Austria, Italy, America or Canada. However, pregnant mothers are advised to obtain clearance to fly both from their doctor and airline if their pregnancy will exceed 28 weeks on the date of their return travel.
c) Visa’s can take several weeks to obtain. Please contact the following embassies for further information:
Austrian Embassy: +44 (0) 20 7344 3250
French Embassy: +44 (0) 20 7073 1250
Swiss Embassy: +44 (0) 20 7616 6000
Because the contract for your arrangements is between you and the provider, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the provider immediately. If you fail to follow this procedure, there will be less opportunity for the provider to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If you wish to complain when you return home, please write directly to the provider. You will see their name and contact details in any confirmation documents we send you.
10. FINANCIAL PROTECTION
Some of the providers that we act for offer financial protection for your monies. This may mean that, if in the unlikely event of their insolvency your accommodation can’t be provided, you may receive your money back or, if your stay has started, arrangements may be made for you to be able to continue as planned. Not all providers offer such protection. You should check each provider’s booking conditions for details.
11. LAW AND JURISDICTION
These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).
12. ACCURACY OF INFORMATION
As we sell holiday arrangements on behalf of the providers concerned, all property descriptions are provided by them. The provider will change their property descriptions from time to time and we strive to keep our site updated using the latest description. This, however, cannot be guaranteed and regrettably errors do occasionally occur. Because we only use the information provided by the provider, we have no responsibility for the accuracy of this information or errors in any documentation, except where those errors were made by ourselves. Property descriptions can be updated at any time – you must therefore check all details of your arrangements with us prior to booking.
Any images used in our advertising have been provided by the provider and should be used for illustrative purposes only; we strive to keep the images as up to date as possible, but they may not be an exact representation of the accommodation due to recent refurbishments or re-designs. For accurate information regarding chalet facilities, layout or decor you must speak to one of our travel consultants.
The term ‘luxury’ on our website, literature and correspondence in reference to our properties and services is used to highlight that we feature properties within the higher end of the alpine travel market. The term ‘luxury’ is not used as a rating and is for indicative purposes only.
13. PROVISION OF CONCIERGE SERVICES
Both prior to and after confirming your booking, we may discuss further concierge services not included in your booking price such as, but not limited to, flights, private nannies, ski instructors, ski school group lessons, private chefs, housekeepers, equipment rental and transfers to your property. The availability of such services can in no way be guaranteed.
Where we discuss such services with you, we are not agreeing to provide them for you or even to act as your agent or the agent of the provider of those arrangements in booking them. We recommend these services only and have no contractual responsibility for them.
Any additional services must be booked by you, directly with the provider concerned and will be subject to the terms and conditions of the providers of those services. We will not take payment for them. It is your responsibility to ensure you are aware of their cancellation terms and policies for changes to these arrangements.
Whilst we endeavour to suggest the most appropriate provider to provide the services you request, we can in no way guarantee the standard and quality of the services they provide. Any complaints relating to such services must be addressed to the provider directly.
We, Summit Retreats, do not provide any services directly and we do not have any company representatives in resort.
a) Unless included in your booking with the provider, It is your responsibility to make your group’s flight and transfer arrangements. Please inform us of your own flight arrangements at least four weeks prior to departure, requesting any transfers if applicable.
b) We cannot accept liability or pay any compensation if you miss any flight(s) or transfer(s), or if they are delayed for any reason.
c) We cannot accept liability if you mislay or destroy travel documents, and no credit or refund will be given if you fail to take up a component of your holiday as a result
d) For arrangements that will include air travel we will either provide you with a package which has been arranged by an ATOL holder for which we act as appointed agent, or will direct you to a recommended ATOL holder for you to make your flight bookings directly with that ATOL holder.
15. SECURITY AND DAMAGE DEPOSIT
If requested by the provider, a security deposit is payable to the provider at the time of final payment. This money is held by the provider during your stay and will be refunded in accordance with the provider’s terms and conditions.
Website – terms and conditions of use
Please read these terms and conditions carefully as they contain important information about your rights and obligations when using this website (the ‘Website’) and in particular clause 8.3
The Website is owned and operated by Summit Retreats Ltd (‘we’/’us’/’our’), a limited company registered in England and Wales under company number: 7705946 having our registered office at 40 Chitterne Road Codford, Warminster, Wiltshire, BA12 0PG.
The term ‘you’ refers to the user or viewer of our Website.
1.1. You will be able to access parts of the Website without having to register any details with us. However, from time to time certain areas of this Website may be accessible only if you are a registered user.
1.2. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
1.3. We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The Website may be temporarily unavailable at anytime because of: server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair.
1.4. Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.
2. INTELLECTUAL PROPERTY
2.1. The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Summit Retreats Ltd moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world).
2.2. You acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.
2.3. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
2.4. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
2.5. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
2.6. You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
2.7. No licence is granted to you to use any of our trade marks or those of our affiliated companies.
3.1. It shall be your responsibility to ensure that any products, services or information available through the Website meet your specific requirements.
3.2. We will not be liable to you if the Website is unavailable at any time.
3.3. We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date.
3.4. All drawings, images, descriptive matter and specifications on the Website are for the sole purpose of giving an approximate description for your general information only and should be used only as a guide.
3.5. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
3.6. We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
3.7. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.
3.8. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you.
3.9. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.
3.10. We reserve the right to disclose such information to law enforcement authorities as we reasonably feel is necessary should you breach this agreement.
4. USE OF THE WEBSITE
4.1. You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these terms and conditions, as may be amended from time to time without notice to you.
4.2. We provide access and use of the Website on the basis that we exclude all representations, warranties and conditions to the maximum extent permitted by law.
4.3. We reserve the right to:
4.3.1. Make changes to the information or materials on this Website at any time and without notice to you.
4.3.2. Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire Website without notice or liability to you or any third party.
4.3.3. Refuse to post material on the Website or to remove material already posted on the Website
4.4. You may not use the Website for any of the following purposes:
4.4.1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
4.4.2. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise
4.4.3. Breaching any applicable local, national or international laws, regulations or code of practice
4.4.4. Gaining unauthorised access to other computer systems
4.4.5. Interfering with any other person’s use or enjoyment of the Website
4.4.6. Breaching any laws concerning the use of public telecommunications networks
4.4.7. Interfering with, disrupting or damaging networks or websites connected to the Website
4.4.8. Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website
4.4.9. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation
4.4.10. To create and/or publish your own database that features all or substantial parts of the Website
4.4.11. Making, transmitting or storing electronic copies of materials protected by copyright without the prior permission of the owner
4.5. In addition, you must not:
4.5.1. Knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful to the Website
4.5.2. Attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to it
4.5.3. Attack the Website via a denial-of-service attack or a distributed denial-of service attack
4.5.4. Damage or disrupt any part of the Website, any equipment or network on which the Website is stored or any software used for the provision of the Website
4.6. A breach of this clause may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
5. SUSPENDING OR TERMINATING YOUR ACCESS
5.1. We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if:
5.1.1. You fail to make any payment to us when due
5.1.2. You breach the terms of these terms and conditions (repeatedly or otherwise)
5.1.3. You are impersonating any other person or entity
5.1.4. When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
5.1.5. We suspect you have engaged, or about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website
6. EXTERNAL LINKS
6.1. To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:
6.1.1. The privacy practices of such websites
6.1.2. The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources
6.1.3. The use which others make of these websites
6.1.4. Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources
7. LIMITATION OF LIABILITY AND INDEMNITY
7.1. Notwithstanding any other provision in these terms and conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:
7.1.1. Death or personal injury resulting from our negligence
7.1.2. Fraud or fraudulent misrepresentation
7.1.3. Action pursuant to section 2(3) of the Consumer Protection Act 1987
7.1.4. Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability
7.2. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for the below mentioned losses which you have suffered or incurred arising out of or in connection with the provision of any matter in these terms and conditions even if such losses are forseeable or result from a deliberate breach by us or as a result of any action we have taken in response to your breach:
7.2.1. Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings)
7.2.2. Any loss of goodwill or reputation; or
7.2.3. Any special or indirect losses; or
7.2.4. Any loss of data
7.2.5. Wasted management or office time
7.2.6. Any other loss or damage of any kind
7.3. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these terms and conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.
7.4. This clause does not affect your statutory rights as a consumer.
8.1. We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
8.2. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions in these terms and conditions and the remainder of the provision in question will not be affected.
8.3. All Contracts are concluded and available in English only.
8.4. If we fail, at any time to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, it shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
8.5. A waiver by us of any default shall not constitute a waiver of any subsequent default.
8.6. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
9. GOVERNING LAW AND JURISDICTION
9.1. The Website is controlled and operated in the United Kingdom.
9.2. These terms and conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.